Last Updated: March 10, 2025
Introduction
Please read these Terms and Conditions ("Terms") carefully before using Cograder (the "Service") provided by Cograder ("we," "us," or "our"). These Terms govern your access to and use of the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
1. Use of Service
1.1 Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements.
1.2 User Accounts: In order to use certain features of the Service, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to provide accurate and complete information when creating an account and to update your information promptly if any changes occur. You are solely responsible for all activities that occur under your account.
1.3 Acceptable Use: You agree to use the Service only for lawful purposes and in compliance with all applicable laws, regulations, and these Terms. You will not engage in any activity that interferes with or disrupts the Service or its associated networks.
2. Intellectual Property
2.1 Ownership: The Service, including all content, features, and functionality, is owned by Cograder and protected by intellectual property laws. You acknowledge and agree that Cograder retains all rights, title, and interest in and to the Service and its content.
2.2 Limited License: Subject to your compliance with these Terms, Cograder grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purposes. You may not reproduce, distribute, modify, or create derivative works of the Service without our prior written consent.
2.3 Feedback: If you choose to provide feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant Cograder a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use, copy, modify, distribute, display, and perform the Feedback for any purpose without any obligation or compensation to you.
3. Privacy
3.1 Privacy Policy: Your use of the Service is also subject to our Privacy Policy. By using the Service, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
4. Limitation of Liability
4.1 Disclaimer: The Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Service, including its accuracy, reliability, or availability. We disclaim all warranties to the fullest extent permitted by law.
4.2 Limitation of Liability: In no event shall Cograder be liable for any direct, indirect, incidental, consequential, special, or punitive damages, whether in contract, tort (including negligence), or otherwise, arising out of or in connection with your use of the Service.
5. Indemnification
5.1 You agree to indemnify, defend, and hold harmless Cograder and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of the Service or your violation of these Terms.
6. Governing Law
6.1 These Terms shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the courts of Delaware.
7. Changes to Terms
7.1 We reserve the right to modify or replace these Terms at any time. We will notify you of any material changes by posting the updated Terms on the Service or through other communication methods. By continuing to use the Service after such modifications, you agree to be bound by the revised Terms.
8. Contact Us
8.1 If you have any questions, concerns, or requests regarding these Terms, please contact us at hello@cograder.com.
By using the Cograder service, you acknowledge that you have read, understood, and agree to be bound by these Terms and any other agreements or policies referenced herein.
CoGrader Fulfillment Policy
Service Delivery
- Upon subscription purchase, your CoGrader account will be activated within 24 hours
- Access to CoGrader features will be granted immediately after account activation
- For department and school plans, onboarding sessions will be scheduled within 5 business days of purchase
Subscription Terms
- Individual subscriptions are billed monthly or annually based on your selected plan
- Department and school plans are billed annually
- All features included in your subscription tier will be available for the duration of your subscription period
Refund Policy
- If you are not satisfied with CoGrader, you may request a refund within 14 days of initial purchase
- To request a refund, please contact us at support@cograder.com
- Refunds will be processed within 5-7 business days and issued to the original payment method
- After the 14-day period, subscriptions are non-refundable for the current billing cycle
- Annual plans may be eligible for partial refunds at our discretion if canceled mid-term
Cancellation Policy
- You may cancel your subscription at any time through your account settings
- For monthly subscriptions, cancellation will take effect at the end of the current billing cycle
- For annual subscriptions, cancellation will take effect at the end of the annual term
- No refunds will be issued for unused portions of the current billing cycle after the 14-day refund period
- Data associated with your account will remain accessible for 30 days after cancellation
Free Trial Terms
- Free trials provide full access to CoGrader features for the specified trial period
- No payment information is required to start a free trial
- You will receive an email notification before your trial expires
- If you choose not to subscribe after your trial, your account will be downgraded to limited functionality
Service Level Agreement
- CoGrader aims to maintain 99.9% uptime for our services
- Scheduled maintenance will be announced at least 48 hours in advance
- In the event of unexpected service disruptions, we will communicate updates through our status page
Account Termination
- CoGrader reserves the right to terminate accounts that violate our Terms of Service
- In case of termination due to policy violations, no refunds will be provided
- Users will be notified via email if their account is terminated
Contact Information
For any questions regarding this Fulfillment Policy, please contact us at:
- Email: hello@cograder.com